Returns and Refunds

Our Returns & Refunds Policy

Your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to make it right. Please read our policy below to understand how returns and refunds work.

Return Eligibility

We accept returns under the following conditions:

  • The item was purchased within the last 30 days
  • The item is unused, unworn, and in its original packaging
  • The item is not marked as final sale or non-returnable

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Downloadable or digital products
  • Items marked as final sale
  • Perishable goods

How to Initiate a Return

  1. Contact our support team at support@mystore.com with your order number and reason for return.
  2. Our team will review your request and provide a Return Merchandise Authorization (RMA) number within 2 business days.
  3. Pack the item securely and include the RMA number on the outside of the package.
  4. Ship the item to the address provided by our support team.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5–7 business days and credited to your original payment method.
  • Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).

Exchanges

If you'd like to exchange an item for a different size or color, please contact us and we'll do our best to accommodate your request, subject to availability.

Damaged or Defective Items

If you received a damaged or defective item, please contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.

Contact Us

For any questions about returns or refunds, please reach out to our support team at support@mystore.com. We're happy to help!